The rules for using our website, digital products, and services. Effective date: 2026.
These Terms of Service ("Terms") govern your use of the website smallagencybigresults.com and any products, downloads, courses, memberships, and services offered by Digital Recovery Agents, LLC, doing business as Small Agency Big Results ("Small Agency Big Results," "we," "us," or "our"). By using our website or buying anything from us, you agree to these Terms. If you do not agree, please do not use the site or our services.
Small Agency Big Results is a division of Digital Recovery Agents, LLC. We provide marketing education, digital products, and done-for-you marketing services for independent, non-franchise home care agencies.
You must be at least 18 years old and able to enter into a binding contract to use our services. By using the site, you represent that you meet these requirements and that any information you provide is accurate.
We offer free resources, a one-time digital starter kit, a course with an optional monthly membership, and custom done-for-you services. The specific features, price, and terms of each offer are described at the point of purchase. We may add, change, or discontinue products and features at any time.
When you buy a product or service, you agree to pay the listed price plus any applicable taxes. Payments are processed by our third-party payment processor. For subscriptions such as the monthly membership, you authorize us to charge your payment method on a recurring basis until you cancel. You can cancel a subscription at any time, and the cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by law or stated otherwise in writing.
Refund terms for each product are stated at the time of purchase. Where we offer a results guarantee, the specific conditions and what you must do to qualify are described in the offer. Because our digital products provide immediate access to downloadable materials and proprietary methods, refunds on digital products are limited and granted at our discretion or as required by law.
All content we provide, including templates, scripts, courses, tools, and written materials, is owned by us or our licensors and is protected by copyright and other laws. When you purchase a product, we grant you a limited, non-exclusive, non-transferable license to use the materials for your own home care agency. You may not resell, redistribute, share login access, publish, or create competing products from our materials. The license ends if you violate these Terms.
You agree not to misuse the site or services. That includes not attempting to gain unauthorized access, not interfering with the site's operation, not using our materials for any unlawful purpose, and not copying or reselling our content. We may suspend or terminate your access if you violate these Terms.
We share methods that have worked for our founder's own home care agency and for others, but every agency, market, and owner is different. We do not guarantee any specific number of referrals, leads, revenue, or business outcomes. Your results depend on factors we do not control, including your effort, your market, and how consistently you apply the system. Nothing on our site should be taken as legal, financial, or compliance advice for your specific situation.
Our products may reference or rely on third-party tools and platforms, and our site may link to third-party websites. We are not responsible for those services, their content, or their availability, and your use of them is governed by their own terms.
The site, products, and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law, Digital Recovery Agents, LLC and Small Agency Big Results will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenue, arising out of your use of the site, products, or services. Our total liability for any claim relating to the products or services will not exceed the amount you paid us for the product or service giving rise to the claim.
You agree to indemnify and hold harmless Digital Recovery Agents, LLC and Small Agency Big Results from any claims, damages, or expenses arising out of your use of our products and services or your violation of these Terms.
These Terms are governed by the laws of the United States and the state in which Digital Recovery Agents, LLC is organized, without regard to conflict of law principles. Any dispute will be handled in the courts located in that state, and you consent to that jurisdiction.
We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the site or services after changes are posted means you accept the updated Terms.
If you have questions about these Terms, contact us at contact@smallagencybigresults.com or call (803) 610-1511. Small Agency Big Results is a division of Digital Recovery Agents, LLC.